OSAKA-TOKYO HOKURIKU ARCH PASS

The Hokuriku Region

Nestled in the heart of Japan between the sea and the mountains, the Hokuriku Region is full of cultural and historical treasures.

Travelers can travel between the two Japanese megacities of Tokyo and Osaka, making stops and exploring the Japanese Alps, in cities such as Karuizawa, Nagano, Toyama, and Kanazawa.

Discover the hot springs of Takasaki and the ski spots of Nagano before traveling to Kanazawa. Visit Kanazawa nicknamed "Little Kyoto", a center of contemporary art and traditional crafts, known for its famous garden Kenroku-en, one of the three most beautiful in Japan. From this coastal city, you can connect to Kyoto by passing by Fukui and Lake Biwa.

In Fukui, immerse yourself in Japan's history by browsing the many cultural sites of the city. Be enchanted by the temples and sacred deer of Nara, the traditional streets and atmosphere of Kyoto, and by the neon lights and delicious cuisine of Osaka.

JRP Assistance

The JRP Assistance service is offered to customers who have purchased a Japan Rail Pass on the Japan-Rail-Pass or the Japan Experience website. This service provides unlimited access to telephone assistance in Japan 7 days a week and from 8 a.m. to 8 p.m. for any questions, advice or troubleshooting relating to your train journey in Japan. This service also allows you to get a full refund of your Japan Rail Pass, should you need to cancel your order.

Conditions of Osaka-Tokyo Hokuriku Arch Pass 

Eligibility 

• The pass is only available to non-Japanese passport holders with a short-term visa to stay in Japan for no longer than 90 days.
• Japanese passport holders can NOT use this pass.

Exchange 

• The MCO ("Mischellaneous Charges Order" - equivalent to a Japan Rail Pass voucher) is valid for exchange for the Osaka-Tokyo Hokuriku Arch Pass for up to three months from the purchase date.
• To exchange the voucher for the pass you will need your passport.
• The start date of the pass can no longer be changed once the voucher has been exchanged.

JR Exchange Offices:

• Nagano Station, Travel Service Center, 10:00 - 19:00 Monday through Friday, 10:00 - 17:30 Weekends.
• Narita Airport Terminal 1, JR EAST Travel Service Center, daily from 8:15 to 19:00. JR Ticket Office, daily from 6:30 to 8:15 and 19:00 to 21:45.
• Narita Airport Terminals 2 and 3, JR East Travel Service Center, every day from 8:15 to 20:00. JR Ticket Office, every day from 6:30 to 8:15 and 20:00 to 21:45.
• Haneda Airport International Terminal, JR East Travel Service Center (Tokyo Monorail 2F Ticket Gate/Arrival Lobby), every day from 7:45 to 18:30.
• Tokyo Station, JR East Travel Service Center (Marunouchi North Exit), every day from 7:30 to 20:30.
• Shinjuku Station, JR East Travel Service Center (New South Exit), every day from 8:00 to 19:00. Information Center (East), every day from 9:00 to 19:00.
• Yokohama Station, Yokohama Station, Travel Service Center, 10:00 to 20:00 Monday through Friday, 10:00 to 19:00 weekends and holidays.
• Nagano Station, Travel Service Centers (View Plaza), weekdays from 10:00 to 19:00, weekends and holidays 10:00 to 17:30.
• Shinagawa Station, Information Center (Central), every day from 9:00 to 19:00.
• Shibuya Station, Information Center (South), every day from 10:00 to 18:30.
• Ikebukuro Station, Information Center (Central), every day from 9:30 to 18:00.
• Ueno Station, Information Center (Central), every day from 9:00 to 19:00.
• Kansai Airport, JR Ticket Office (Midori-no-Madoguchi), every day from 5:30 to 23:00.
• Osaka Station, JR Ticket Office (Midori-no-Madoguchi), every day from 5:30 to 23:00.
• Shin-Osaka Station, JR Ticket Office (Midori-no-Madoguchi), every day from 5:30 to 23:30.
• Kyoto Station, JR Ticket Office (Midori-no-Madoguchi), every day from 5:30 to 23:00.
• Kanazawa Station, JR Ticket Office (Midori-no-Madoguchi), every day from 4:40 to 23:30.
• Toyama Station, JR Ticket Office (Midori-no-Madoguchi), every day from 5:40 to 23:30.

Vadility 

What trains are covered with this pass? 

• JR lines: Limited Express, express, and local trains running from Kansai International Airport, in the Kansai Region, the Hokuriku Region, the Tokyo Region, and Narita and Haneda airports.
• The Hokuriku shinkansen between Tokyo and Kanazawa (Kagayaki, Hakutaka, Asama, and Tsurugi trains).
• The Tohoku/Yamagata shinkansen between Tokyo and Yamagata (Hayate, Yamabiko, Nasuno, Tsubasa trains).
• The Joetsu Shinkansen between Tokyo and Niigata (Toki and Tanigawa trains).
• The Limited Express Haruka between Kansai Airport and Shin-Osaka/Kyoto (non-reserved seating).
• The Limited Express Thunderbird between Osaka and Kanazawa.
• The Narita Express within the zone usable with the pass.
• The Tokyo Monorail between Hamamatsucho Station and Haneda Airport Terminal 2.
• The JR lines in the Keihanshin Region (Osaka, Kyoto, Kobe, and Nara) and JR lines in the city of Tokyo.
• The JR lines Etsumi-Hoku, Nanao, Himi, Johana, Takayama (Main Line between Toyama and Inotani), and Oito (Between Itoigawa and Minami-Otari).
• The following NON-JR railway companies: Ishikawa Railway, Ainokaze Toyama Railway, and Noto Railway. 

What trains are excluded with this pass? 

• This pass CANNOT be used on the Tokaido Shinkansen or the Sanyo Shinkansen. 

Seat Reservations 

• You cannot make a reservation without having bought the pass.
• This pass does not allow for reservations on the Haruka Airport Express between Kyoto and the Kansai International Airport in Osaka.
• With the Pass, no additional fee is required when reserving seats. Non-reserved Ordinary class cars can be accessed freely.
• In order to travel in first classes (Green Car or Gran Class), or on night cars, an extra fee is required.
• To access the platforms, show your pass to the staff located at the gate to the platform.
• To reserve a seat, ask the staff at the ticket office. It is a personal pass.
• Please always carry your passport when using the pass as station and train staff may check it.

Cancellation 

• An unused voucher is refundable for one year from the date of issue.
• The voucher can be refunded if it has never been exchanged in Japan.
• A cancellation fee of 15% of the value of the voucher, will be retained.
• No refund is possible for a voucher received by us more than one year from the date of issue.
• No refund is possible for a lost or stolen pass.